Warnings when critical information is missing

This allows users to identify when information that is billing critical is missing. Without such information, doctors are not able to bill insurance companies in Germany for the services they provide. These warnings make it much clearer to understand when something has gone wrong.

Less vertical space

We were able to decrease the height of entries by about 30%, meaning much more entries could be shown in the viewport and it was easier for doctors to get an overview of patients. We did this by removing redundant UI elements, space between elements and the collapse interaction that shifted the interface.

Common actions on hover

Common actions are shown when hovering over elements. Even less used options are hidden under ellipsis. This was categorised by data we had previously collected about user behaviour.

Unique UI elements to illustrate different entry types

Clear identifying UI elements for each type of entry that will appear in a patient’s file. These can be reused everywhere in the application.

I observed

Dated UX/UI

practices used that did not align with our product design vision.

Numerous

customer and internal insights that were not yet implemented.

2 Years

since implementation of the feature MVP.

0

changes since implementation of the feature MVP.

Potential impact

Increased revenue for customers

More accurate patient data would mean more accurate billing, and subsequently more money paid by health insurance providers to doctors

Improved customer satisfaction/internal efficiency

Customers would spend less time talking to customer service to help locate entries with missing information. This would significantly improve doctorly’s internal efficiency and allow customer service to focus on other tasks.

Enhanced user experience

By addressing issues with the lack of overview and bringing modern UX/UI patterns to the application, the user experience could be significantly improved. This could also positively impact the Net Promoter Score (NPS) for the company.

User interviews/
first prototypes

I created our first concepts and prototypes to test potential solutions with customers

10

User tests/interviews conducted

6

Key insights from the tests

It is difficult for me to see if I have all the necessary information to ensure that we can invoice the insurance company for services

I don’t know if there is something wrong with the patient entries, which makes it hard for me to understand what needs to be done for a particular entry under a patient

The entries are so large and take up so much vertical space, I cannot get a good overview of a patient

I don’t understand why the entries in the timeline are collapsible, this doesn’t add value and confuses me